Reference

Terms That Cover How Your Account Works

These Terms & Conditions set out what you agree to when you open and use a lunas99 account — from how wallet deposits via DANA, OVO, and GoPay are handled, to how withdrawals are processed and what happens if account rules are not followed.

Account EligibilityDANA, OVO, GoPay RulesWithdrawal ConditionsAccount Suspension PolicyJurisdiction Limits
lunas99 Terms That Cover How Your Account Works
TERMS CONTACT

Ask Us About These Terms

If any part of these Terms & Conditions is unclear — whether it concerns your DANA or OVO wallet, a withdrawal hold, or an account restriction — reach out through the channels below. We aim to respond with a clear answer, not a form letter. Wallet-related questions about GoPay or OVO transfers are handled alongside general account queries, so you do not need to separate them.

Live Chat Open the chat window from your account dashboard for direct terms queries. Available during active platform hours for Indonesia account holders.
Email Support Send detailed questions about account terms, wallet rules, or withdrawal conditions to our support address listed in your account settings.
Help Centre Our help section includes written explanations of key terms sections — useful for checking withdrawal steps or DANA deposit conditions before contacting support.
HOW WE OPERATE

How We Apply These Terms on Your Account

These Terms & Conditions are not static text — they directly shape how your account is managed day to day. Here is how the key policy areas translate into actual account behaviour, from wallet verification to data handling.

Wallet Verification When you withdraw to DANA, OVO, or GoPay, we verify the wallet name matches your registered account name. Mismatches pause the request until you confirm via account support.
Account Data Handling Your personal data is used only for account operation and wallet processing. We do not sell your data to third parties. Account data is retained as long as your account remains open.
Cookie & Session Use We use session cookies to keep your account logged in across mobile and desktop. You can clear cookies at any time; doing so logs you out and resets your session.
Term Change Requests If you believe a term has been applied incorrectly to your account, contact support with your account ID and the specific clause in question. We review each case directly.

Common Questions About These Terms

These are the questions we get most often about the Terms & Conditions — answered directly so you know where you stand before, during, and after account use.

Yes. The terms cover all wallet transactions including DANA, OVO, and GoPay. Deposit and withdrawal rules apply equally regardless of which wallet you use.

We may update terms periodically. Where changes are significant, we aim to notify you via your registered account. Continued account use after an update means you accept the new version.

Accounts found in breach may be restricted or closed. Any funds already processed and verified remain subject to the standard withdrawal verification steps before release.

Contact support via live chat or email with your account ID. We will confirm the data held on your account and the format in which it can be provided to you.

The same terms apply across Indonesia. However, access to specific features depends on whether local law in your region permits it — terms cannot override local legal restrictions.

Each person may hold only one registered lunas99 account. Your DANA, OVO, or GoPay wallet must be linked to that single account only — duplicate accounts are not permitted.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.