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How lunas99 Handles Your Personal Information

This Privacy Policy covers what data we collect when you use your account, how we store it, and what choices you have over it.

Account data protectionDANA, OVO, GoPay wallet privacyYour right to access your dataClear data retention termsContact path for data requests
lunas99 How lunas99 Handles Your Personal Information
DATA HANDLING STANDARDS

How We Protect and Manage Your Account Data

Protecting your account data is part of how the platform works, not an afterthought. From the moment you link a payment wallet to the moment a withdrawal clears, your information moves through secured connections and is stored in access-controlled environments. Here is what that means in practice across four key areas.

Secure Data Storage

All account data — registration details, transaction references from DANA, OVO, GoPay — is stored on servers with access controls. Only authorised staff can query account records, and access is logged.

Cookie and Session Handling

We use session cookies to keep you logged in and analytics cookies to understand how pages are used. You can adjust cookie preferences through your browser settings at any time.

Data Retention Policy

We keep your data for as long as your account is open and for any period required after it closes under applicable rules. Once the retention period expires, records are deleted or anonymised.

Your Right to Request Changes

You can request a copy of your personal data, ask us to correct errors, or ask about deletion. Submit requests via live chat or email with your registered account address for faster processing.

DATA REQUEST CONTACT

How to Reach Us About Your Privacy

If you have a question about how your data is used, want to correct something on your account, or want to know what information we hold, our support team handles these requests directly. Reach us through the channels below and include your registered account email so we can locate your records quickly.

Live Chat Open live chat from your account dashboard. This is the quickest path for account-linked data questions — a support agent can pull your record during the session.
Email Support Send your data request to our support email with your registered address in the subject line. We aim to acknowledge all data-related emails within one business day.
Account Help Centre The Help Centre inside your account lists step-by-step paths for updating personal details, verifying your wallet, and submitting a formal data access or correction request.

Privacy Policy Questions We Hear Most

These are the questions we get most often about data, account privacy, and your rights under this policy. If your question is not covered here, reach our support team through live chat or email.

We collect your name, email address, mobile number, and the payment wallet details you use — DANA, OVO, or GoPay. Device and session data is also recorded for security purposes.

No. We only record the transaction references that confirm a payment reached your account. Your wallet PIN and login details stay inside your own wallet app and are never shared with us.

We retain data for the period your account is active and for any further period required by applicable local rules after closure. Once that period ends, records are deleted or anonymised.

Yes. Contact support via live chat or email with your registered account address. We will confirm what data we hold and provide a copy where applicable local law allows for it.

Open a live chat session or send an email to support. Include your registered email and describe what needs correcting. Our team will update the record after verifying your identity.

We share data only with service providers who help operate the platform — payment processors for DANA, OVO, GoPay transactions and security services. We do not sell personal data to external advertisers.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.