Reference

How Our Legal Terms Work for You

The rules on this page govern your account on lunas99, including eligibility, data use, and how disputes are handled — all subject to local law and the regions where access is permitted.

Jurisdiction-dependent accessAccount eligibility termsData retention policyDANA, OVO, GoPay usage scopeContact rights explained
lunas99 How Our Legal Terms Work for You
LEGAL CONTACT PATHS

Reach Us on Policy or Account Matters

For anything related to our legal terms — data requests, account eligibility questions, or transaction disputes — use the channels below. We log all legal-related contacts separately from general support so they reach the right team without delay.

Live Chat Open the chat widget from your account dashboard. Legal queries are flagged and routed to the compliance team rather than general support.
Email Contact Send policy or data requests to our support email address shown in your account settings. We acknowledge receipt and respond to legal queries in documented order.
Account Help Page Your account page has a dedicated section for terms disputes and data access requests, separate from wallet or game support tickets.
HOW WE HANDLE THIS

Data Handling, Security and Your Rights

Our approach to legal compliance centres on four areas: what data we collect, how long we keep it, how your account is secured, and how you can ask us to act on your rights. Every area is documented and actionable through your account.

Data Collection Scope

We collect the minimum needed to run your account — registration details, wallet identifiers for DANA, OVO, or GoPay, and session logs. No data is sold to third parties.

Retention Schedule

Account and transaction records are held for the period our operational obligations require. After that period, data is deleted or anonymised — we do not hold it indefinitely.

Account Security Practices

Login sessions use OTP verification tied to your registered contact. Wallet connections to DANA, OVO, or GoPay are verified at first link and re-checked on any detail change.

Your Rights and How to Act on Them

You can request a copy of your data, ask for corrections, or request account closure through the help page in your account. We process documented requests in logged order and confirm each step.

Legal Questions We Get Asked Most

These are the policy and account-rights questions we hear regularly. If your question is not listed here, submit it via the live chat or email channel shown in your account settings.

Access depends on local law in your region. For Indonesia, availability applies where local regulations permit it. We do not confirm eligibility for regions where access is restricted.

We collect your name, contact details, and wallet identifiers — such as your DANA, OVO, or GoPay account reference — needed to run and verify your account. Session logs are also kept.

Records are held for the period required by our operational obligations. Once that period ends, data is deleted or anonymised. You can request details via the account help page.

Yes. Submit a data access request through your account help page or by emailing our support address. We log the request, confirm receipt, and process it in documented order.

Open a ticket from your account dashboard and select the dispute category. Legal-flagged tickets go directly to the compliance team. We respond in receipt order and document every step.

Wallet identifiers tied to DANA, OVO, or GoPay are removed from active systems after account closure. Archived transaction records are retained only for the period our obligations require.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.